7 Essential Customer Success Metrics

Posted on Mon, Feb 20, 2017

Excellent Customer Success leaders know that the practice is both art and science. Being exceptional in the role means being good with both numbers and people. In a way, it is the perfect marriage of using data and and building relationships. Data helps you build better, stronger, happier, and longer relationships with your customer, because it's the data that can help you deliver a more responsive, customized and pleasant experience for your customers. 

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The Lean Startup way to fail

Posted on Mon, Feb 13, 2017

This is a guest post from Nichole Elizabeth DeMeré, SaaS Consultant & Customer Success Evangelist.

The road of progress is paved with failures - that’s not a quote; in fact, I made it up - but when you’re talking about Lean Startup methodology, it’s nevertheless true. If we don’t fail, we can’t grow, which makes failure actually very exciting, and something we encourage. Failures force us to question our convictions, and possibly discard them to make way for new ones that work more effectively.

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Your team doesn't care about your goals. You can change that.

Posted on Tue, Feb 7, 2017

In today’s tech world of automation and SaaS solutions, the idea of ‘manual entry’ may send a shiver up your spine, especially when it comes to entering numbers. But we’ve discovered that when teams collaborate and own the numbers individually, entering data actually engages the team around goals and KPIs.

As Chris Mullins, VP of Customer Engagement at AlertLogic told us:

“My whole team is using it for the metrics that matter. They are questioning and suggesting metrics. Taking ownership of metrics, and being critical of business.”

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New in Notion: Slideshow Mode

Posted on Tue, Jan 31, 2017

Notion’s goal is to help teams get everyone collaborating on the little data that matters most. Now we’re making it easier to share and engage with team metrics with our brand new feature: slideshow.

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New in Notion: Bulk Ingredient Updating

Posted on Tue, Jan 31, 2017

Your data is only valuable when your team can actually view it and collaborate on it. At Notion, it’s our goal to make it as easy as possible to get data in, whether it’s through one of our data connectors, our API, or through assigned reporting by your team members.

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6 ways teams use Notion to make their Little Data count

Posted on Mon, Jan 30, 2017

Teams of all sizes use Notion in different ways to get the most out of their data. Learn about the 6 most common ways teams use Notion to collect, visualize, share and discuss the little data that drives big results.

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Test, confirm, and evolve decisions: Five questions for Hunter Walk

Posted on Tue, Jan 24, 2017

This article is part of a series called “The Data-Driven Product Manager,” interviews with product experts to help you use data to improve your product.

Hunter Walk began his product career at Linden Lab and moved on to Google, where he led product development at YouTube before forming Homebrew.co, a seed-stage VC firm. He’s become an important voice in the product community through his blog, which sports the memorable tagline “99% Humble, 1% Brag.”

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Ben Gilbert: Tracking Network Effects

Posted on Wed, Jan 18, 2017
 

This article is part of a series called “The Data-Driven Product Manager,” interviews with product experts to help you use data to improve your product.

I met Ben Gilbert at the Industry Conference in Cleveland in September, where he presented a talk called “Universal Truths in Birthing a New Product — at a Pre-seed Startup or the Biggest Software Corporation in the World.” He hypothesized that companies with the ability to scale fast (and therefore be attractive to investors) usually incorporate “network effects.” These are ways that growth tends to lead to exponentially more growth, because the value of the product for the user depends, at least in part, on more people using the product. Great recent examples would be Airbnb, Slack, Uber and Amazon, to name a few.

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New in Notion: Multi-project support for Pivotal Tracker

Posted on Tue, Dec 20, 2016
 

Pivotal Tracker is a project-planning tool that enables development teams to manage projects with a straightforward, agile approach. Notion helps teams organize their team performance data alongside their app performance data in order to make faster, smarter decisions as a team.

With our latest release, we’ve made it even easier for teams running multiple projects to collaborate on their data with Pivotal Tracker dashboards.

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Test Big Strategies via Small Experiments

Posted on Mon, Dec 12, 2016

“The best way to test a big idea or strategy is through small, fast, additive experiments.” – Ash Maurya, Scaling Lean Tweet this quote.

Lean startup methodology is predicated on the idea of making a minimal investment (and taking minimal risk) to learn the most valuable lessons. When it comes to creating highly effective strategies, the method is the same: creating small, fast, low-risk, highly informative tests.

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