The Happiness Equation of a Data-Driven Culture

Posted on Sun, Aug 21, 2016

This article is a guest post from Nichole Elizabeth DeMeré, SaaS Consultant & Customer Success Evangelist.

When you introduce a KPI dashboard, you can expect to see some deer-in-headlights looks from your employees. They can only imagine two uses for tracking their data – you’re judging them based on it, or you’re micromanaging them with it.

Fear of data is understandable. The truth is, most of us have been burned by data (in the hands of bad managers) in the past. But it doesn’t have to be that way.

In fact, introducing a data-driven framework can actually make it easier to promote engagement, productivity, and yes – even happiness within your organization. Do it right, and your team will appreciate data as the wonderful tool it is and enjoy their work more.

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Share the story behind your data with Notion Reports

Posted on Wed, Aug 17, 2016

If you’ve ever had to present data to your team or company, you’ve certainly experienced moments of dread trying to decide the best way to collect, visualize, and present the data. And if you are like most, these moments pop up at the last minute, or over the weekend, as you are scrambling to throw it all together.

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Spreadsheets are not enough. You need Data Visualization.

Posted on Mon, Aug 15, 2016

Whether you’re using Google sheets or Excel, spreadsheets are an incredible tool - versatile, robust and necessary for every business and every analyst. But today’s business landscape has shifted dramatically from when Excel was first designed. Even though there are added features, computations and capabilities that help close the gap, the tool still falls short of the needs of most business users.

Plus, it’s boring.

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Data Driven Product Roadmap Planning

Posted on Mon, Aug 8, 2016

A few weeks ago, I joined Jim Semick, founder of ProductPlan, for a Q&A session around product roadmaps. Questions came from mostly from product managers and owners and centered around the planning side of a roadmap, as well as how to define KPIs, team metrics and measures of success with your roadmap.

It was a great conversation, but we had so many excellent viewer-submitted questions that we ran out of time before we could cover them all. So I thought I’d do my best “Dear Abby” impersonation and answer a few of your submitted questions.

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Because Community and Collaboration Matters in the World of Data

Posted on Sun, Aug 7, 2016

A couple of weeks ago, we invited leaders of the Portland tech community - developers, product managers, and entrepreneurs - to join us for a discussion about the data obstacles they face, how they overcome them and the lessons they've learned. It was the first of what we hope to be many such gatherings - ongoing opportunities to share and learn.

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What You Think Matters Doesn’t – Meet Social Media’s Better KPIs

Posted on Wed, Aug 3, 2016

This article is a guest post from Nichole Elizabeth DeMeré, SaaS Consultant & Customer Success Evangelist.

What social media KPIs would you, personally, like to brag about to your boss? More followers than Katy Perry? An original, semi-clever tweet for every minute of the day (and double on Sundays)? The fact that you’re only following one person – the CEO – but you’ve got 636,558 followers, CRUSHING the followers-to-following ratio?

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5 Steps for Product Managers to Ditch the Jargon and Communicate Better

Posted on Tue, Jul 19, 2016

This article is a guest post from Nichole Elizabeth DeMeré, SaaS Consultant & Customer Success Evangelist.

“After conducting a heuristic review of this user story, we found several UX issues with the UI.”

You know what that means. I know what that means, mostly. But if anyone outside of our industry were to hear this sentence, they’d be very confused. Product managers and product owners have their own patois, dialect, lingo, parlance. But when it comes to communicating technical issues to non-technical users and colleagues, you’ve got to switch to a Lingua Franca that everyone understands.

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The Critical Steps to Aligning Product Managers and Customer Success

Posted on Wed, Jul 13, 2016

This article is a guest post from Nichole Elizabeth DeMeré, SaaS Consultant & Customer Success Evangelist.

Once it looks like product market “fit” has been reached, Product Managers may be quick to celebrate. Building and iterating a product until it hits this level of success takes considerable effort. Inevitably, Customer Success will provide feedback about gaps in functionality, issues with usability and obstacles in guaranteeing a stellar customer experience. While valuable information, this input can feel rather unwelcome. 

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“Data’s great, but I’m going with my gut”: How to Overcome Fear of Data

Posted on Mon, Jul 11, 2016

This article is a guest post from Nichole Elizabeth DeMeré, SaaS Consultant & Customer Success Evangelist.

Let's say your goal is to build team camaraderie, making them happier, more cohesive and all around better. You’ve tried putting beer in the office. You’ve tried banning beer from the office. You’ve tried a BYOB consumption structure. But you’re still not sure whether any of these measures have actually affected the productivity of your team. It’s enough to drive a manager to drink, I tell ya.

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Counter Metrics

Posted on Wed, Jun 15, 2016

Years ago at a previous job, I was put in charge of shipping a long overdue release across three products. Bugs were a major concern for the stakeholders, so a Zero Bug Release (ZBR) became our success metric. Every day I would open my spreadsheet, identify the critical and high priority bugs that QA turned up the day before, and I would push the team to get as many done as possible. This often came at the expense of feature development, but we weren't tracking that.

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